“For resorts that need better reporting, guest tracking, and a system built for skiing — this is it.

The Challenge

When Krystal Riopel stepped in as Alpine Guest Services Manager in 2020, she inherited an outdated and siloed sales environment. Ticketing relied on manual exports, paper-based passes, and disconnected systems.

“We had to do an export every night. It was time-consuming and the information was not comprehensive,” said Krystal. “It required extensive manipulation of data and was prone to time delays.”

• Minimal, manual processes that drained staff time
• Non-repeatable reporting and data that lacked detail
• Disconnected systems across departments
• Limited insights into guest behavior and demand patterns

The Transformation

With accesso Paradox in place, Manning Park replaced multiple systems and gained value with a centralized platform. All guest activity, from lift tickets to rentals to passholder perks, now lives under one connected solution.

“I am now able to look up any guest and see their entire history. That alone is a game-changer,” Krystal noted.

The qualitative impacts on the resort have been significant:

• Streamlined, error-free ticketing
• More accurate daily forecasting and season reporting
• Tiered dynamic pricing tailored to guest behavior
• Simplified setup of perks, discounts, and promotions
• Family profiles and guest account access online